These terms apply to your use of Nearhaven (the "Service"), provided by [Company name], registered in England and Wales, company number [number], registered office [address] ("we", "us"). Contact: [email address].
Nearhaven produces reports about the area around a UK address, using public data from sources such as HM Land Registry, the police, the Environment Agency, Ofsted, Ofcom and the ONS. Each report states its sources and limits. Reports are general information only. They are not a survey, valuation, legal or financial advice, or a substitute for the searches your solicitor and lender require. You should check anything important with the original source before relying on it.
We take care to present data accurately and to say when data is missing or out of date, but we do not control the underlying sources and cannot guarantee that they are complete, current or error free.
A single report or pack gives you the number of reports you paid for. One report covers one address; once unlocked you can re-open it and download it again without paying again. Prices include VAT where applicable. Payments are taken by Stripe; we do not see or store your card details.
Reports are digital content delivered immediately. By paying you ask us to start delivery straight away and you agree that you lose your 14-day right to cancel once the report has been delivered (Consumer Contracts Regulations 2013). If a report cannot be produced because of a fault on our side, we will fix it or refund you.
Memberships renew automatically each month or year until cancelled. You can cancel at any time from your account page; the plan then runs to the end of the period you have paid for. New accounts receive three free reports once per company email domain (or once per mailbox for public webmail), so colleagues share one trial and changing the name before the @ does not create another, with no card needed and no time limit. When they are used you need a paid plan or a paid report to continue, and nothing is charged automatically. Monthly report allowances do not roll over. Each plan includes the monthly report allowance shown on the pricing page. Reports are for your own business and its clients: reselling reports, bulk or automated generation, and sharing a login between branches or firms are not permitted. Opening an address you have already unlocked again does not use another report. If you need more reports than your plan includes you can buy extra reports or contact us about a multi-branch plan. We may restrict use that breaks this section, giving notice where reasonable.
Keep your login private. Do not share one account between people or businesses, and do not copy or resell our data or reports other than to your own clients as intended on your plan.
If your plan includes branding you confirm you have the right to use the logo and details you upload. Share links let anyone holding the link view that report.
Nothing in these terms limits liability that cannot be limited by law. Otherwise, we are not liable for losses arising from decisions made in reliance on a report, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.
We may update these terms and will tell members of material changes. These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction, subject to any mandatory rights you have where you live.